Citizen Charter

Sr.

No.

Name of the Service

List of Documents Required

Timelines for Providing Service (in Days)

Officer

Responsible

Supervisor Officer Responsible

(In case of Escalation)

A

Clinical Services

 

 

 

 

 

1

Out Patient Services

Registration of Patient

Same Day

RMO

MS

 

2

In Patient Services

Admission Paper

Same Day

RMO

MS

 

3

Emergency Services

Registration of Patient

Same Day

RMO

MS

 

B

Operation Services

Referral by Concerned Dept.

Emergency & Elective

HOD of Concerned Department

MS

C

Diagnostic Services

Advice of Concerned Doctor on Case Paper & Payment Receipt of Prescribed Fees as per Norms

Same Day

 

RMO

 

MS

D

Laboratory Services

Advice of Concerned Doctor on Case Paper & Payment Receipt of Prescribed Fees as per Norms

Same Day

 

RMO

 

MS

E

DOTS Services

Advice of Concerned Doctor on Case Paper

Same Day

Doctor on Call

MS

F

ICTC Services

Advice of Concerned Doctor on Case Paper

Same Day

Doctor on Call

MS

G

Radio-Diagnosis Services

Advice of Concerned Doctor on Case Paper & Payment Receipt of Prescribed Fees as per Norms

Emergency & Elective

Doctor on Call

HOD

H

Blood Bank Services

Advice of Concerned Doctor on Case Paper, Payment Receipt of Prescribed Fees as per Norms & Donor or Donor Card

Same day

BTO

In charge (Blood Bank)

I

Mortuary Services

Inquest Panchnama

Same Day

Doctor on Call

MS

 

J

Casualty Services

Registration of Patient

Same Day

CMO

 

RMO

 

K

Supporting Services

 

 

 

 

1

Central Pharmacy

Advice of Concerned Doctor on Case Paper

Same Day

In Charge (Pharmacy)

MS

2

Hospital Kitchen

Admission Paper

Same Day

In Charge

(Kitchen)

MS

 

3

Information For Patients

----

Same Day

RMO

MS

 

4

Enquiries And Information

----

Same Day

RMO

MS

 

L

Complaints And Grievances

Reddresal

Registered Complaint

Same Day

Grievance Redressal Officer

Dean

M

Issue Of Certificate

 

 

 

 

1

Medical Certificate

Application & Opinion  of Concerned Doctor on Case Paper

Same day

RMO

MS

2

Disability Certificate

Registration & Aadhar Card

Within week

Committee

MS

 

3

Medico-Legal Certificate

Police Letter, Case Papers

Within 48 Hours

CMO

RMO

 

4

Birth & Death Registration Certificate

Case Papers of Hospital

Same Day

In Charge

MS

 

 

N

Academic Certificates

 

 

 

 

1

Bona fide  Certificate

Student's  application

within a week

Administrative officer

Dean

2

College Leaving Certificate

Internship Completion Certificate , Last leaving Certificate

within a week

Administrative officer

Dean

3

Attempt Certificate

All Concerned Mark lists

within a week

Administrative officer

Dean

4

Character Certificate

Student's  application

within a week

Administrative officer

Dean

5

Hostel Living Certificate

Student's  application and fee receipt

within a week

Administrative officer

Dean

6

Experience Certificate for Employee

Employee's Application

within a week

Administrative officer

Dean

7

No Objection Certificate for Employee

Employee's Application

within a week

Administrative officer

                     Dean

8

Relieving Certificate

Employee's Application

Same Day

Administrative officer

Dean/ Director

9

Medical Reimbursement

Application in Prescribed format

Within a Week

 

R.M.O.

Dean

 

 

 

 

Complaint Handling Mechanism (CHM)

Sr.No.

Particulars

Description

1.         

Where to lodge a complaint

Inward Section

2.        

Acknowledgement of complaints

Inward Clerk

3.        

Time for resolution of complaint

Depends on nature of Complaint

4.        

Escalation of complaints

Appropriate Action will be taken

5.         

Time for resolution of complaint after escalation

Depends on nature of Complaint

6.        

Name & Contact details of Grievance Redressal officer

Dr. M. M. Baig, Prof & Head, Dept. of Anatomy

Dr. Suvarna Anandwadikar, Assist. Prof., Dept. of Anatomy

Dr. Ganesh Pawar, Assist. Prof., Dept. of Pharmacology

Mr. S. B. Kulkarni, Administrative Officer

02382-253017

 

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